If a Knightdale pipe bursts or a drain overflows, close the main shutoff right away. For a gas smell, leave the home and call 911 or Enbridge Gas North Carolina at 1-877-776-2427 from outside. Then call the number on this page to be connected with a local plumber in Knightdale.
How Knightdale's utilities are set up
Knightdale merged its water and sewer system with the City of Raleigh, so Raleigh Water owns and operates all public water and sewer lines in town. Raleigh maintains the water line up to the property line, and the owner is responsible from there to the house. The town lists 919-996-3245 for water and sewer emergencies on the public side.
Most homes are new. About 74% were built in 2000 or later and the median year is 2008. Newer plumbing is less likely to corrode, but it fails in other ways: supply hoses burst, PEX fittings let go, water heaters reach the end of their life, and main drains clog with grease and wipes. Older homes near the railroad-era downtown are the exception.
Building and plumbing inspections in Knightdale are done by Wake County Permits and Inspections, not the town. Wake's trade permit covers water heater change-outs, which matters if an emergency ends with a new heater.
Public side or private side?
| Where the problem is | Who handles it |
|---|---|
| Water main or service line in the street | Raleigh Water |
| Line between property line and house | Owner, through a plumber |
| Public sewer main, several homes backing up | Raleigh Water |
| One house backing up | Owner, through a plumber |
| Anything inside the house | Owner, through a plumber |
Emergency signs
- A burst hose or pipe flooding a laundry room, kitchen or attic
- Sewage in the lowest tub or shower
- A water heater pouring water
- A wet spot in the yard on your side of the property line that keeps growing
- Gas odor near the range, furnace or heater
When problems peak
Winter cold snaps are when supply lines in attics, garages and outside walls are most likely to split, even in new construction. Holidays bring more drain clogs from grease and food scraps, and a main line that backs up the day after a big meal is a common call. Keep a drain strainer in the kitchen sink and put cooking grease in the trash, not down the drain. Water heater failures can happen any time, but tanks installed when a subdivision was built tend to reach the end of their life around the same time, so if neighbors are replacing theirs, check yours.
Emergency Plumber questions in Knightdale
Who pays to fix a leak in the pipe between the meter and my house?
Sewage is coming up through a tub or floor drain. Who do I call?
Will an emergency repair need a permit, and who issues it?
A pipe just burst. What should I do before help arrives?
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