Gas Line Services in Raleigh, NC

Gas smell: leave, then call

Do not stay to investigate. Leave without flipping light switches or appliance controls and without using a phone inside. From a safe distance, such as a neighbor's home, call 911 or Enbridge Gas North Carolina at 1-877-776-2427, the emergency number Enbridge lists for North Carolina. Enbridge Gas North Carolina, formerly PSNC and Dominion Energy North Carolina, is the gas utility for the Raleigh area. Stay out until the utility or fire department clears the house.

A plumber is not the right first call for a gas odor. After the utility has made things safe, a plumber can repair the customer-owned piping.

Typical gas line jobs

• A new line for a gas range, dryer, water heater or furnace
• Piping for gas logs, an outdoor kitchen, a pool heater or a standby generator
• Swapping out old flexible appliance connectors
• Repairing a leak downstream of the meter once the utility has made it safe
• Pressure testing new or repaired piping before it goes into service

Where the utility stops and you start

The utility's equipment usually ends at the meter, and piping past it is generally the customer's, including any buried line to a grill, pool heater or detached garage. Federal pipeline rules require gas operators to tell customers that they do not maintain buried customer piping, that unmaintained pipe can corrode and leak, and that it should be inspected periodically and repaired if unsafe. Plumbing contractors are among those who can locate, inspect and repair it.

Trenching a yard line

NC811 marks publicly managed underground utilities at no charge if you contact it three working days before digging. It does not mark private lines on private property, so existing customer-owned gas piping must be located another way. Federal guidance is to dig by hand near buried gas piping.

Availability and permits

Natural gas service may not reach every Raleigh street, so check with Enbridge before planning a new appliance around it. Trade permits are filed through the City of Raleigh's Permit and Development Portal; ask the plumber what your job requires, since they normally handle it.

What affects the cost

Distance from the meter or nearest connection, buried versus interior piping, the number of appliances, whether the existing piping can carry the added load, and permit and inspection steps all shape the price.